Terms of Service
Welcome to Duckhead.com
This part of our website is important and sets out all the information you will need to use our website. Please read this information carefully before using our website. Please note that this information may change from time to time so please ensure that you check this information before using the website or placing an order through our online shop.
Website Terms of Use
These Terms of Use and any information or policies referred to in these Terms of Use sets out the terms on which you may make use of our website www.Duckhead.com ("our site"), whether as a guest or as a registered user. We may change these Terms of Service at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you. Please read these Terms of Service carefully before you start to use the site. If you use the site, you indicate to us that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, please do not use our site.
Your Account Information
At Duckhead.com you can store your account billing and shipping preferences in your account. If you need to add or change your information, just Sign-In to My Account and click the edit or add buttons. Once you have logged in, your session will stay active until you logout, or after 15 minutes of inactivity.
Your Order History
Viewing the history of your orders with Duckhead.com is easy. Just Sign-In to My Account and click on the VIEW ALL button. The screen will display current orders and tracking information, as well as past order information.
Security Measures
We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the site. To check that you are in a secure area of the site before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key. We do not retain or hold any of your credit or debit card details.
Disclosing your details
We will never ask you to confirm any account, debit or credit card details via email. If you receive an email claiming to be from Duckhead.com asking you to do so, please do not respond and report it to us using the contact details on the Company Information pages
Information About You
Our Privacy Policy tells you how we hold and use your personal information. We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to our setting cookies in order for you to use our site properly and by using our site, you agree to our using and holding your personal information in accordance with our Privacy Policy.
Your Conduct
You must at all times use the site in a responsible and legal manner. You must comply with the spirit of the following standards as well as the letter. You must not use our site in any way that causes, or is likely to cause, our site or access to our site to be interrupted, damaged or impaired in any way. In particular, you must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. You acknowledge that you are responsible for any material you may submit via the site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through this site any content that (i) is false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; (iii) is for any business or commercial use or purpose; (iv) may be for advertising promotional or marketing activities; or (v) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the site.
Your Contributions and Material
If you do submit material, you grant us and our affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You grant us and our affiliates the right to use the name you submit in connection with such material, if they so choose. All personal information provided via this site will be handled in accordance with the site's online Privacy Policy. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply.
Customer Ratings & Reviews and Stories
The Terms govern your use of the Customer Ratings and Review service offered by Duck Head. To the extent there is any conflict between Duck Head's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the policy.
By submitting any content to Duck Head, you represent and warrant that:
you are the sole author and owner of all intellectual property rights thereto;
you waive all "moral rights" that you may have in such content;
all content that you post is accurate;
your content does not violate these Terms of Use;
your content will not cause injury to any other party;
your content is not false, inaccurate or misleading;
your content does not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
your content does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
your content will not reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
you were not compensated or granted any consideration by any third party for submitting your content;
your content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
your content is not subject to any confidentiality obligations, nor will Duck Head be subject to any confidentiality obligations on account of your content;
your content does not contain any computer viruses, worms or other potentially damaging computer programs or files.
For any content that you submit, you grant to Duck Head a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell or distribute such content and to incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be reviewed, revised, posted, or otherwise used by Duck Head at Duck Head's sole discretion. Duck Head reserves the right to change, condense or delete any content on Duck Head's website. Duck Head does not guarantee that you will have any recourse through Duck Head to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. Duck Head reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Duck Head, are responsible for the contents of your submission.
By submitting your email address in connection with your rating and review, you agree that Duck Head and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Restrictions on the Use of Materials
We either own or license all intellectual property rights in our site and in the material published on it. Our site and the material published on it are protected by copyright and trademark laws and treaties around the world. All rights are reserved. You may access the materials on our site solely for your personal use. You may not modify, copy, publish, display, transmit, adapt or in any way exploit the materials on our site. You may not publish, display, or commercially exploit any material from us or other owners of intellectual property displayed on the site unless you request and receive prior written permission from us or other owners of the intellectual property. If we or any other owners of the intellectual property grant permission, you may not change or delete any author credit, trademark legend or copyright notice. You must follow and observe all additional copyright notices or other restrictions contained on this site.
Trademarks & Copyrights
Trademarks, logos, copyrights and service marks displayed on this site are registered and unregistered trademarks of Oxford Industries, Inc., its licensors or content providers, or other third parties. All of these trademarks, copyrights, logos and service marks are the property of their respective owners. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, copyrights, logo or service mark displayed on the site without the owner's prior written permission, except as otherwise described herein. We reserve all rights not expressly granted in and to the site and its content.
Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage. We may withdraw linking permission without notice. The website from which you are linking must not contain any material which is not permitted on this site (see Your Conduct for details).
Reliance on Information Posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We have no liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Site Changes
We aim to update our site regularly and may change the content at any time. However, we do not have any duty to update or correct releases, presentations or other materials on this site. While we have attempted in good faith to ensure that the information presented here is accurate, there may be technical and factual inaccuracies or errors and you should note that any of the material on our site may be out of date at any given time. This site is provided for the purpose of providing information to customers, employees, shareholders, other investors and the general public about us and our products and services.
Breach of these Terms of Use
If you fail to comply with or breach these Terms of Use (or we have reasonable grounds to believe that you have breached these Terms of Use) we may take all or any of the following actions:
•immediate, temporary or permanent withdrawal of your right to use our site and its associated services;
•immediate, temporary or permanent removal of any content or contributions you have made or uploaded to our site;
•issue a warning to you;
•commence legal proceedings against you;
•disclosure of such information to law enforcement authorities or third parties as we reasonably feel is necessary.
These actions are not limited, and we may take any other action we reasonably deem appropriate.
DISCLAIMERS
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. WE DO NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK AND THAT THE SITE IS MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR AFFILIATES, SUPPLIERS OR THIRD PARTY CONTENT PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SITE, OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS SITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US, OR THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THE SITE, OUR REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON ITS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE, OUR AFFILIATES OR ANY OF OUR SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NEITHER WE NOR OUR SUPPLIERS SHALL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THE SITE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH US IS TO DISCONTINUE YOUR USE OF THE SITE. WE BOTH AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Indemnification
You agree to indemnify, defend and hold harmless us and our affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the site and any violation of these Terms of Use. If you cause a technical disruption of the site or the systems transmitting the site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. We reserve the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case; you agree to cooperate with us in the defense of such matter.
Jurisdiction and Applicable Law
The laws of the State of Georgia govern these Terms of Use and your use of the site, and you irrevocably consent to the jurisdiction of the courts located in the Fulton County for any action arising out of or relating to these Terms of Use. We recognize that it is possible for you to obtain access to this site from any jurisdiction in the world, but we have no practical ability to prevent such access. This site has been designed to comply with the laws of the State of Georgia and of the United States. If any material on this site, or your use of the site, is contrary to the laws of the place where you are when you access it, the site is not intended for you, and we ask you not to use the site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Terms and Conditions of Sale
This page (together with the documents referred to on it) sets out the terms and conditions on our website www.Duckhead.com ("our site"). We may change these Terms and Conditions at any time by amending this page. Please read these Terms and Conditions carefully and make sure that you understand them. If you provide any information on this site, you will need to indicate your agreement to the terms by ticking the box marked “Terms and Conditions”.
CONTACT US
You can contact us via email, postal mail, phone or the online Contact Us form.
Guest Services Hours:
Monday - Friday 8am-5pm EST.
By US Mail:
752 S. Victory Drive
Lyons, GA. 30436
By Phone:
1-833-254-7830
Online:
Use the online Contact Us form to contact our Guest Services team.
To Unsubscribe from Duck Head Email:
If for any reason you would like to be taken off the email list that notifies you of upcoming events, exclusive products, store openings, etc. simply click the unsubscribe link provided at the bottom of every email we send.
Effective June 2017
Mobile Terms of Service
Last updated: June 7, 2022
The Duck Head mobile message service (the "Service") is operated by Duck Head (“Duck Head”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Duck Head’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Duck Head through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Duck Head. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18559555614 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Duck Head mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18559555614 or email customerservice@duckhead.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.